Privacy Notice

Effective Date: 1st July 2025
Business Name: Agile Change Solutions Ltd
Business Owner: Darren Ayres
Email: info@agilechangesolutions.com

1. Your Privacy Matters

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase our digital downloads.

2. What Data We Collect

We may collect and process the following types of personal data:

Name
Email address
Billing address
Payment details (processed securely via our payment provider – we do not store card information)
IP address and device information
Any messages you send via our contact form or email
Notes taken during discovery calls or consultations, with your consent

3. How We Use Your Information

We use your personal data to:

Process your orders
Deliver download links or purchased content
Send you important service-related emails
Respond to your enquiries
Comply with legal obligations (e.g. tax records)
To assess service suitability during discovery or intake calls

We will never sell or rent your data to third parties.

Some of our service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions in line with UK data protection law.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to fulfil your order
Legal obligation – for tax and accounting
Legitimate interest – for business administration
Consent – for optional email marketing (only if you opt in)

5. Third-Party Services

We use trusted third-party platforms for secure payments (e.g. Stripe, PayPal) and email delivery. These processors may store your data in accordance with their own privacy policies and are fully compliant with UK GDPR. All third-party processors are contractually obligated to maintain GDPR-compliant safeguards and to process your data only in line with our instructions.

We use trusted third-party platforms to manage bookings (e.g. Calendly, Acuity). These services may collect information such as your name, email address, and chosen appointment time. Their use is governed by their own privacy policies, which we encourage you to review.

6. Data Retention

We retain order and customer information for 6 years to comply with tax and accounting regulations. You may request that we delete your data where legally permitted.

7. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent (for marketing)
Complain to the ICO (Information Commissioner's Office) if you believe your data is mishandled

To exercise any of these rights, email us at info@agilechangesolutions.com.

8. Data Security

We take all reasonable steps to protect your data, including HTTPS encryption and secure servers. However, no system is 100% secure, so we cannot guarantee absolute security.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your device when you visit our site. They help us improve your experience, such as remembering your login or tracking analytics.

When you first visit our website, you will be asked to consent to non-essential cookies via a cookie banner. You can update your preferences at any time using your browser settings.

Types of Cookies We Use

Essential cookies - Required for basic website functionality (e.g. shopping cart, checkout)
Performance cookies - Help us understand how users interact with our site (e.g. Google Analytics)
Functionality cookies - Remember preferences like language or region
Marketing cookies - Only used if you opt-in – may track behaviour to show relevant ads

How to Control Cookies

You can manage or delete cookies via your browser settings. You can also opt-out of non-essential cookies when you first visit our site via the cookie consent banner.

If you have any questions about this Privacy Notice, please contact us at: info@agilechangesolutions.com
Agile Change Solutions Ltd, 128 City Road, London, EC1V 2NX.